StudyMEDIC Academy Pvt Ltd
Effective from: [01 October 2026]
StudyMEDIC Academy Pvt Ltd (hereinafter referred to as “StudyMEDIC”, “the Company”, “We” or “Us”) is a globally recognised and award-winning provider of national and international medical courses for medical professionals, including doctors, nurses and allied health professionals.
This Refund & Batch Change Policy sets out the conditions under which a refund, batch change, product change or course freeze may or may not be granted. We are committed to fairness, transparency and student satisfaction, and we encourage every student and candidate to read and understand this policy carefully before making any payment.
This policy applies to all courses, programs, product subscriptions and other services offered by StudyMEDIC and its associated websites. This policy covers two categories of enrolment, as outlined below
All requests for refunds, batch changes, product changes or course freeze requests for temporary suspension of course enrolment must be submitted in writing by email to info@studymedic.com. Requests made by phone, WhatsApp or any other channel will not be treated as formal requests until they are received by email.
To help us process your request quickly, please include:
The date on which a complete request is received at info@studymedic.com will be treated as the date of the request for the purposes of this policy.
The course start date is the date of the introductory session of the enrolled course. A student who requests a refund before the course start date is eligible for a full refund of the fee paid excluding bank charges. Refund requests received on or after the course start date are not eligible for a refund, except as set out elsewhere in this policy.
Students are eligible to request a batch change within 30 days after the course start date. The request will be processed after a deduction of 40% of the fee paid. The remaining amount will be adjusted towards the fee for the new batch.
No refund will be provided for a product subscription (such as question banks, test series, study materials or e-learning content) once access to the product has been granted.
A product change is permitted only before the product access start date. Product change can be applied to the same product for the next exam batch. Transfer to a different product is not permitted.
No refund or batch change is permitted for enrolments made under a discounted/ offer fee. The discounted fee applies only to the course for which the student has enrolled and cannot be carried forward or applied to any future course.
Requests arising from unavoidable circumstances, such as natural disasters, war or other serious incidents, will be considered on a case-by-case basis. The final decision on such cases will be made by the company’s business owners (vertical owners), at the company’s sole discretion.
Concerns regarding exam bookings and related matters will be reviewed by the company’s business owners (vertical owners), whose decision will be final.
Candidates pay an interview advance of ₹25,000. The refund of this advance depends on the outcome of the interview process:
Instalments paid towards the program are fully refundable only up to the hospital joining date. No refund will be provided under any circumstances once the candidate has joined the hospital.
A full refund is available if the refund request is received till the course access start date. Requests received after this date will not be eligible for a refund under any circumstances.
Standard bank charges will apply to all refunds, course freeze and batch change requests.
If a course or batch is cancelled or called off by StudyMEDIC due to unforeseen circumstances, the student will receive a 100% refund of the fee paid, except bank charges, or may choose to move to the next available batch at no additional cost.
For any questions about this policy, or to submit a request, please contact us:
| Situation | Refund / Outcome |
|---|---|
| Refund request before course start date | Full refund |
| Refund request on or after course start date | Not eligible |
| Batch change within 30 days of course start date | Processed after 40% deduction of fee paid |
| Product subscription after access has started | No refund |
| Product change | Allowed until product access start date, to the same product for next exam batch only |
| Discount offer enrolment | No refund or batch change |
| Unavoidable circumstances | Case by case; final decision by CBO |
| Medical grounds | Evidence must be verified and approved by COO |
| Booking and related concerns | Reviewed and decided by CBO |
| Situation | Refund / Outcome |
|---|---|
| Clinical Training Program- Rejected at academic interview | Full refund |
| Clinical Training Program- Rejected by hospital | Processed after 30% deduction of fee paid |
| Clinical Training Program- Candidate withdraws | Refund minus interview charges, bank charges and expenses incurred |
| Clinical Training Program- Instalments (before hospital joining date) | Full refund |
| Clinical Training Program- Instalments, after hospital joining date | No refund |
| Advanced Academic Training- Program, before course access start date | 100% refund |
| Advanced Academic Training- Program, after course access start date | No refund |
*Standard bank charges apply to all refunds, course freeze and batch change requests. In case of any difference between this summary and the detailed policy, the detailed policy will prevail.